top of page

Delivery information

Stove Delivery Information
 

We pride ourselves on offering an excellent FREE one man 'Kerb side' delivery service to all UK mainland addresses when the cart total is £500.00 inc vat or more, some web sites charge as much as £90 for delivery in more remote postcodes so this is a huge saving that we pass onto you, the customer. For cart totals less than £500.00 we have three carriage amounts created and connected to the type of product. For small items we offer standard shipping £4.50, for medium / box items we have a delivery charge of £11.50 and for pallet items there is a charge of £75.00. There is an option to colect from store which is FREE. 


What will delivery of your stove cost?
 

We offer FREE one man delivery to all UK mainland addresses for orders over £500.00

Where do we deliver to?
 

We deliver to all UK addresses. The price you see advertised is the price you pay, including delivery to all UK mainland addresses. If you live in Isle of Man, Isle of Wight, Northern Ireland or other offshore islands, please call to confirm we can deliver to your address and if there are any extra delivery charges.


How do we deliver?
 

We use a national pallet delivery service. The goods will arrive on a lorry that is about the size of a fire engine, so please let us know in advance if you have restricted access. The delivery is kerbside only onto flat, level and smooth surfaces. 
 

When will we deliver?
 

All the stoves on our site have an estimated delivery time which will be stated on the product description. However, we will contact you to arrange a convenient day and time to deliver.
 

What is required when the goods arrive?
 

The goods must be inspected before they are signed for. In the unlikely event of any damage, make sure this is noted on the Proof of Delivery form. In the unlikely event that the product arrives damaged but the delivery note is not signed as damaged, this may invalidate your warranty claim.  Any problems or damage also need to be reported to our office by calling 01305 542009 whilst the driver is still there. 

If there is any damage, we will tell you what to do. You may be asked to accept the goods and we will send replacement parts, or we may ask you to reject the goods and we will send you a replacement.


 

bottom of page